FAQ
FIND YOUR ANSWERS HERE
1. Ordering & Payment
How do I place an order?
To place an order, browse our collection and add your favorite items to the cart. Once ready, click on the cart icon and follow the checkout steps to complete your purchase. You’ll receive a confirmation once your order is placed.
How long does shipping take?
Delivery times depend on your location and the shipping option selected at checkout:
- Standard Shipping: 5–7 business days.
- Express Shipping: 2–3 business days.
International shipping may take 7–14 business days.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $75 within the U.K. For other regions, standard shipping cost applies
Can I change or cancel my order?
Yes. Orders can be changed or canceled within 24 hours of purchase. After that, they are processed for shipping. Contact us for support as soon as possible.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Samsung pay and Shop Pay. Klarna, Affirm, Shop Pay Installments and Afterpay are also available for installment payments.
How do I use a discount code?
Enter your discount code during checkout in the "Promo Code" box. Discounts cannot be combined with other offers.
2. Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in their original condition, with tags attached. Damaged items are not eligible for return. For more details,contact us
How do I start a return?
To initiate a return, Contact Us with your order number and email, and follow the instructions.
How long does it take to process a return?
Once we receive your returned item, processing takes 5–7 business days. Refunds will be issued to your original payment method.
3. Products & Sizing
How do I find my size?
Check our detailed Size Guide available on each product page. If you’re between sizes, we recommend sizing up for a relaxed fit or contacting us for advice.
Are your products sustainable?
Yes, sustainability is at the core of our brand. We use eco-friendly materials, such as organic cotton and recycled polyester, and partner with ethical factories to source for our products
What if an item is out of stock?
You can contact us or sign up for restock notifications on the product page by clicking "Notify Me" and entering your email address.
5. Customer Support
How can I contact customer service?
You can reach us by filling the Contact Form on this web page. Also subscribe to our mailing list to get latest updates
How can I stay updated on sales and new arrivals?
Subscribe to our newsletter at the bottom of our homepage for the latest updates on promotions, product drops, and exclusive offers.
Couldn't find your answer?
We're here to help, if you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.